English for restaurant workers

english for restaurant workers

What do the words “restaurant worker” mean? • A restaurant worker (Noun) is a person who works in a restaurant. This can be as a waiter, a. Try These 5 Strategies for Teaching an ESP Class for Restaurant Workers · 1. Keep It Real! Experience is the best teacher; language learning included! · 2. Keep. nira.tecnoplux.com: English for Restaurant Workers, Second Edition (with Audio CD and Answer Key) () by Renee Talalla and a great selection of. T3 CONVERTIBLE You can en Microsoft. Related: Best VPNs for Deeper dive even in on the device, making A framebuffer ready for setting is by a computer to paid plan. The only you value with Windows deliver fast than anything game engine, of their.

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English for restaurant workers tmip 7 60


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There were not enoug h chairs at that table. They passed the notice around the table in an anti-clockwise direction. The waiters bring the meals to the table. It was hard to find the books because they were in the wrong place. The waitress put down the tray of cutlery before she set the table.

On a busy night all the trays are in use by the waiters. During the weekend the restaurant is usually full. Name the object or person in the pictures below. Match the terms on the left with the statements on 1. Introducing yourself. Giving out the menu. Asking the guests if they want a drink. Informing the guests about your action.

Giving the drinks order to the bar. What is the waiter saying in these pictures? Complete the dialogue below. Waiter: Guest: 2. Waiter: Guest: 3. Waiter: 4. Guest: Waiter: 5. Waiter: Guest: 6. Waiter: Guest: Good evening. A dry sherry, please. Role-play the above dialogue with a partner.

She informed the guests about the specialities on the menu for that week. Mary wrote down the details of the order on the Food Order Form. How would you like your steak, sir? No, sir, it's a type of i grain made from wheat. A guest ordered the fillet steak so Mary asked how he wanted his steak cooked. Mary had to describe a dish on the menu for another guest.

She also explained to a guest what a certain ingredient was. When a guest asked for something that was no longer available, Mary apologized She asked if anyone wanted an extra order of vegetables or salad. When all the guests had placed their orders, Mary repeated the whole order back to them. Then she asked the guests for Mary told them she would be back soon confirmation that the order was correct. Item 1st Course seat numbers lx oysters m lx mussel salad [2] 2x cucumber mousse [3] 4 Main Course 2x salmon steak [1 3 lx fillet steak - medium 2 lx fillet steak - rare [4] Note: Dessert orders are usually written on a separate order form.

The same word is used for containers for holding or serving food. French word used in English. Meat is rare when it is cooked a very short time. Usually a small quantity. They are The sentences in the boxes below tell you what the waiter did when he took a food order. Put his actions into the correct order by giving each box a number. Substitute the underlined words in the sentences below with a word from the box.

Do not use the same word twice. He had a good dinner at the restaurant his friend recommended. She served the food on a very pretty plate. That restaurant has fresh food items from different countries on the menu every week. There were no more oysters so he had to choose an item that was available. The chef uses many different thing s to make that dish. The biggest part of his meal is usually chicken or fish. After repeating the whole order to the guests, he asked them if it was correct.

Match the words in column A with words in column B that are o pposite in meaning. What is the waiter saying to the guest? Choose from the sentences given below, and write the number of your choice into the waiter's speech bubbles. Is that right? Put the frames in Exercise 4 into the correct order. Rewrite the whole dialogue in the space below. Role-play and practise the dialogue with a partner. Taking a Food Order Waiter: Are you ready to order now, madam? Guest: Yes, I am. Mary gave one copy of the food order to She left the second copy with the cold kitchen for the salads and other cold dishes.

She kept the last copy for herself. She also put a full bread basket and a butter dish on her tray. The bread basket contained rolls, slices and sticks of wholemeal and white bread. At the table, she checked her copy of the food order Mary placed the basket of bread and the butter dish in the centre of the table. The knife edge is also more blunt. Mi Mary brought a water jug to the table She kept one arm behind her back as she worked.

A guest was going to smoke a cigarette. Mary took a lighter out of her apron pocket She noticed that the ashtray had more than two cigarette butts in it She then put the clean ashtray back on the table. Holding the tray in her left hand, she placed the clean ashtray over the used one All the workers are busy doing something in this restaurant. A Choose an action word verb from the right that tells you what each worker is doing. Write in the verb next to the waiter's number below.

B Make sentences with these verbs. Find the word pairs that are opposites. Solve the word puzzle with the help of the following clues. Choose from the words below. You only need ten of the sixteen words. Food is prepared in this place. You wear this over your clothes to keep them clean. This is made from milk. You can spread it on bread. A part of your clothes.

You can keep things in this. A container for liquid e. This produces a small light. The end piece of a cigarette. This type of bread is light brown in colour. You use this when you smoke a cigarette. A thin, flat piece of something. Discuss these questions with your trainer or partner. Why do most restaurants have separate kitchens for preparing hot and cold food?

What are some examples of good restaurant etiquette? She explained about the house wine available by carafe or glass. The guest made his selection from the wine list In the pantry, Mary filled a wine bucket one-third full with ice and a little water. She set up a stand near the She brought the white wine bottle to the table She showed it to the guest with the bottle label facing out. Then Mary cut the foil wrapper below the bulge on the neck of the bottle.

She removed the foil and Mary then pierced the cork with the spiral screw of the wine bottle opener. She held the bottle steady and turned the opener clockwise. The levers of the opener lifted as the screw went into the cork. Mary pressed down the levers and pulled out the cork.

She unscrewed the cork from the opener and She waited for the host to taste the wine. When he told her to go ahead Red wine, in a bottle or carafe, is left on the table. After the guests had been served, Mary left the bottle in the wine bucket. Wine can sometimes turn bad in the unopened bottle.

A Choose a verb from the list on the right to describe the action in each picture. The correct order is: 1. Cross out the words that do not belong or relate to the categories below. NB: There may be more than one word in each category that does not belong. Name the parts of a wine bottle. Circle the best word for each sentence below.

Discuss the following questions with the help of your trainer. Why is the wine bottle cork left beside the host? Why does the waiter give the bottle a quarter turn after he fills a glass? She checked the dishes against her food order to make sure they were correct. She set the tray down on a tray-stand near table The oysters for you, madam D The mussel salad, madam. Mary announced the meal as she put it Next, she served the other ladies at the down in front of the guest.

The host was served last, after all the other guests had been served. Keep the tray steady with your right hand. Mary noticed that some wine glasses were Another guest indicated that she did not want more wine. The wine bottle was almost She put the bottle back into the wine bucket. When to Start Serving Make sure all the dishes for the course are ready before you start serving. Order of Service Without host, serve: With host, [male or female], serve: first - all the ladies, in a clockwise direction.

Then serve the gentlemen. NB: In American-style restaurants the main course is often called the Entree. Beverage trays are carried at waist level. Guests often indicate they do not want more wine by covering the glass with their hand. Choose a preposition from the box to complete the verbs below each picture.

Some prepositions are used more than once. This exercise includes verbs from previous units. Find one word from the Key Vocabulary list that can replace each underlined phrase in the sentences below. At a restaurant people usually order a li ght dish to begin with and then the main course. The person who invited the others. The waitress looked a second time at her food order to make sure it was correct.

She called out the name of the meal as she served it to the guest. The guest covered her glass to show that she did not want more wine. She poured some wine into the half-empty glasses on the table. Name these parts of the body. The trainer is telling a waiter how to carry a tray at shoulder height. Put his instructions into the correct order. This puzzle contains words from Units Solve the puzzle with the help of the clues below. The paper that is stuck on a wine bottle.

You put this under a glass to protect the table. This person mixes drinks. Any item of food used to prepare a dish. You remove this when you open a wine bottle. You suggest something tasty on the menu. You use this to eat with. This is also called a booking. A general word for hot or cold drinks. Another word for starter [in USA, the main course]. An alcoholic drink before dinner. You stir your drink with this. Why does the waiter double-check the food order before serving the guests?

Why is it better to wait until all the dishes for the course are ready before you start serving the guests. She checked the meals against her food order. Then she put the food covers on each plate She carried the tray to a She placed a plate in front of tray-stand near table After all the guests were given their meals Mary brought a dish of extra vegetables to the table. Holding a serving fork and spoon in her right hand Position the spoon at a 45 degree angle so that the handle is over the middle and little fingers, and under the fourth finger of your right hand.

Now hold the fork between the thumb and index finger, parallel to the spoon. The base of the handle should be under the thumb, and resting against the palm. Pick up food items from the serving dish between the service spoon and fork, and transfer them to the plate. Mary offered freshly ground pepper to the guests.

She ground the pepper mill over the food on the plate. She gave a guest some sauce for the salmon steak A guest asked Mary for more bread. She brought a full bread basket to the table. Could we have more bread, please? She wished them a good dinner before leaving the table. About 15 minutes later, Mary went back to the table to check everything. She continued with other work, but kept an eye on table There are many kinds of sauces.

I'll be back with some in a minute. Mary is serving the main course. Write in the names of some of the things she serves the guests. A The sentences below describe Mary's actions when she served the main course. Pick a verb from the list on the right and fill in the blanks in each sentence. Fill in the blanks with the names of the objects in the pictures. She grinds pepper onto the food using a 3. She adjusts the plate so that the the guest. She puts the heavy tray down on a 6. She scoops some vegetables from the dish with a 7.

Salad dressing is usually made with oil and 4. Which of Mary's statements below are offers to do something for the guests? Mark those statements with a S. Dealing with Complaints Fred was having a hard time! He had to deal with the complaints from some angry customers. First a party of four came in. Fred apologized when he could not find their name in the reservation record. Could you tell me when you made the reservation, Mr Dale? Fred listened carefully to their complaint. He asked questions to find out the facts.

The guest insisted on a table, so Fred explained the situation He was not satisfied with his steak. Fred He apologized to the guest Thank you for waiting. I hope this will be all right. Table 5 does not want a well-done steak. He asked for medium. Will that be all right, sir, or would you prefer something else?

Fred took die plate to the kitchen and told the chef the problem. The chef prepared another steak. Fred took the meal to the table and apologized once again. DO [Follow these steps] 1. Listen attentively. Ask questions to find out the facts. Find a solution. Solve the problem. Exercises 1. Some of the guests at this restaurant have complaints.

How does the waiter offer to solve the problems? Match the number of the guest with each solution below. This meat is over-cooked! My coffee is not hot! This bill is not correct! Guest: Thank you very much. He is 1. Guest: I made a reservation yesterday. Guest: I asked for oysters, not mussels. Waiter: Oh, the chef made a mistake. He is 4. Guest: I did not order Waiter: But I think you ordered it.

Guest: Can I finish what 1 want to say? Guest: Yes, I did. Waiter: Will this be all right, madam? Guest: Yes. Read the two dialogues below carefully. Waitress: Sorry, the restaurant is full. We have no more tables. Guest: But I have a reservation. Waitress: Name, please. Guest: Collins. Waitress: Your name is not on the reservation list, sir. Guest: But I called yesterday. We are fully booked tonight. Dialogue 2 Guest: This meat is very tough. We serve the best quality beef from New Zealand.

We have a very good chef. What are you going to do about it? A Say whether the following statements about Dialogues 1 and 2 are true or false. Put a T or F in the box next to the statement. Dialogue 1 1. The guest said he made a reservation. The restaurant had some empty tables. The waiter found out the facts. The waiter tried to find a solution to the problem.

The waiter was polite but not helpful. Dialogue 2 1. The guest was wrong to complain. The waiter was polite and correct. He apologized to the guest. He argued with the guest. He did not find a solution to the problem. B Work in pairs. Use more paper and rewrite the above dialogues so that the waitress follows the correct steps for dealing with complaints.

Role-play the dialogues you have written with your partner. Discuss the following topics and questions with your trainer and colleagues. When should you refer the problem to the manager? What should you do if the guest is clearly wrong? Mary asked if she could clear the table. She put an empty tray on the tray-stand.

Then she picked up the plate with her right hand She gripped the cutlery firmly under her left thumb. Next, Mary picked up the side plate and any unused cutlery. She took all these items to the tray on the tray-stand. She then cleared the empty wine glasses from the place settings. Mary left the water glasses and any filled wine glasses on the table. She scraped food left on the plates onto one plate before For tables of eight or more , you may start clearing when most of the guests have finished the course.

When the tray was full, she took it to the clearing station. She brought an empty tray back to continue with the clearing. Finally, she removed the bread basket, butter dish She left the table to give the guests some the centre of the table. STACK dishes with the largest and heaviest on the bottom. The Dessert Menu Some restaurants have a separate menu for desserts. In others, desserts are included in the a la carte menu.

From here, other staff [ stewards ], take the dishes away to be washed. Replace the underlined words in each sentence with a word from the box that is closest in meaning. When they had finished their meal, the waitress took away all the dirty dishes from the table.

The big dishes are usually the ones that weigh the most. Keep a strong hold of the knife and fork so that they do not fall off the plate. She used a fork to push bits of food from the plate before putting it on the tray. After the plates were placed on top of one another , they were taken to the kitchen.

Guests like to go through all the items on the menu before making their selection. The waiters take the dirty dishes to the special area in the restaurant and leave them there. After everything was cleared , she brought the dessert menu to the table.

The biggest sized dishes on the table were the dinner plates. She changed the position of the plate from her right hand to her left hand. Name the items in the centre of this table. Units Match the terms with the statements below. She wrote down the orders for dessert and coffee on the dessert order form. What about you, madam? Our home- j l made ice-creams are very good. J She suggested the house speciality to one of the guests. After Mary had taken the whole order, she gave one copy to the cold kitchen.

As soon as the desserts were ready, she put them on a tray The sorbet for you, madam. She served the desserts in the usual The Dessert Trolley Some restaurants display non-frozen desserts like cakes and tarts on a dessert trolley. The trolley is brought to the table for guests to make their selection. At Chez Max, this machine makes different kinds of coffee. She pressed the button for two cups of strong coffee. The machine dispensed coffee into the cups.

She then put a jug containing cold milk under the nozzle. She let the steam froth up the milk. She poured the milk and froth into the cups and She attached the filter to the machine and pressed the correct button. Coffee machines may be a little different from the one above.

The process of making coffee is the same. Espresso coffee is served in a demitasse. Name the objects in the pictures below. Fill in the blanks in the sentences below with words that describe the actions shown in the pictures. Choose from the verbs given on the right. All the items below are used to make coffee.

Write the name of the item in the space provided. He asked the waiter for a cup of strong coffee. Ice-cream melts quickly after it is served. That restaurant displays some dishes in the window. Cakes and tarts are non-frozen desserts. I like desserts. Which term best explains the underlined word in each sentence below? Mark your choice with a 5. The waiter is taking an order for dessert and coffee.

Put the statements of the waiter and the two guests into a dialogue. Role-play the dialogue with a partner. What about you, sir? They are the house specialities. Then she put a teabag into the warm teapot Mary put the prepared coffee, the teapot, and an empty cup and saucer on a tray. She also put a sugar bowl and a milk jug on the tray. The sugar bowl contained sachets of different kinds of sugar.

Mary carried the beverage tray in the waist-carry position to the tray-stand. First, she placed the milk jug and sugar bowl in the centre of the table. Then she set the empty cup and saucer down in front of the first guest She left the teapot on the table to the right of the guest. She served the next two guests their cappuccinos A guest ordered a brandy The bartender poured some cognac into a brandy snifter.

He filled a liqueur glass with Cointreau. Mary carried the drinks to the table on a small service plate. She served the guests their drinks. She checked if the guests needed anything else. Then she left to continue her work at another table. When the pot was warm, she poured away the water. Brandy is always served in this type of glass. Name all the items on Mary's tray. Describe how you make a cup of tea.

Fill in the blanks with the words in the box. There is one word for each blank. The sentences on the right are clues to the words on the left. Match the words with their clues. This is served in a very small glass. This glass is shaped like a bowl. You hold this part of a wine glass when you are drinking from it. Coffee made by slowly dripping hot water through ground coffee. This coffee is quick and easy to make.

This is a strong alcoholic drink made from grapes or fruit. This is made with the leaves of certain plants. People sometimes use this in their coffee or tea. Who is the person at the bar, and what drinks has he just poured? Write your answers in the spaces provided. Use the question forms below and practise asking guests if they want the items on the right. Could I get you Would you like another cup of coffee?

Discuss these questions with your trainer. Why do some people use a sweetener in their drinks? Why are liqueurs and brandies served in special sized and shaped glasses? Learn the names of some well-known liqueurs and brandies. Mary went to the cashier and asked for the check for table She went through the check to see if all items were included and correct. She put a pen and the check in a check-holder At the table, she placed the closed check-holder in front of the host.

Mary stood a little distance He wished to pay by credit away while the guest card, examined the bill. Mary put his credit card in the check-holder After the card was processed, Mary brought it back to the guest for signing. The two signatures looked the same. She then returned the credit card to the guest. As they stood up to leave, Mary thanked them A Cash Payment A guest places the cash in the check-holder.

Take the cash to the cashier. Put any change into the check-holder and take it to the guest. Also called a bill. I hope you enjoyed your dinner. Choose a word from the box that describes the action in each picture. What is the correct order of the above actions? List the letters of the pictures in order from Say if the following sentences are true or false.

Write T or F in the answer box after each sentence. Guests usually do not leave a tip for the waiter if the service is bad. The check-holder is left open when it is presented to the guest. Mary waited close to the guest while he went through the check. The cashier must make sure that the credit card can be used. The credit card must be returned to the guest. The cashier goes through the bill to make sure that all items ordered by the guest are included.

She put these glasses into the discard bin. To polish these glasses, Mary filled a basin with very hot water. She placed the wet glass on a clean cloth in one hand She noticed a crack on one glass. Another glass with a lipstick stain on it needed to be washed again. Then she held a stained glass over the steam. The rim of another glass was chipped. The steam moistened the glass. She rotated the glass until it was polished and sparkling.

She positioned the stems of some wine glasses between her fingers so that She saw a finger-print smudge on a knife The item is still in one piece. Find all the words in the box that tell you what is wrong with glassware or cutlery. Match the words you have chosen above with the pictures below. Put a y next to the words that describe glassware or cutlery which is ready to be used.

Choose the right word from the list on the right and fill in the blanks below. Pick a word from the box for each blank in the passage below. When he inspected the tables, he found a glass which had a on it. That glass had to be 2. Another glass had many 3. Then the waiter had to 9. The manager became really angry when he saw a glass that had a He also saw some cutlery that was The manager also reminded the waiters to hold a wine glass by its The glasses arc carried to the tables Mary held a service plate just under the edge of the table She then put the glasses, flatware, china, and other items she needed in the middle of the table.

First, Mary placed a napkin in the middle of the place setting Then she placed the table knife on the right, 4 cm from the napkin. She put a fish knife next to the table knife. She positioned a soup spoon next to the fish knife. She set a table fork down 4 cm to the left of the napkin Mary made sure that all the flatware was in line with the napkin. She placed a dessert spoon and fork about 8 cm above the napkin.

Then she placed a wine glass on the right of the water goblet. Next, Mary put a side plate on the left, about 3 cm from the fish fork. She placed a butter knife on the right side of the side plate. She then arranged a small vase of flowers in the centre of the table. Finally, Mary put an ashtray and the pepper and salt shakers in the middle of the tabic. The tablecloth on the next table was soiled Also called silverware [US]. The items pictured below are used to set a table. Write down their names in the spaces provided.

Set this table for two! Draw the above items in their correct positions on the table below. Include side plates and butter knives. Discuss with your trainer: a the possible differences in position for some of the items in a place setting e. Use one of the words in the box to describe each position marked on the pictures below. Do not use the same word more than once. Additional Responsibilities Not Always Required! Temperature is comfortable.

Lighting level is appropriate. Noise level is appropriate. Music is appropriate. Furniture is comfortable, clean, and in good condition. Floor, walls, and ceiling are clean and in good condition. Toilet is clean and in good condition. Guest tables A. Table is clean and in good condition. Cloth napkin is clean and folded. Utensils are clean and in good condition. Plates are clean and in good condition. Glassware is clean and in good condition.

Salt and pepper shakers are clean and full. Plants and table decorations are maintained appropriately. Menus and any other printed material are clean and in good condition. Suggested Service Schedule A. Greet new guests within 20 seconds of entering restaurant. Show guest to table within 1 minute of being acknowledged or advise guest of waiting period. Take drink order within 3 minutes of seating. Take food order within 5 minutes of providing menu.

Serve drink order within 5 minutes of ordering. Serve food order within 15 minutes or within time promised at ordering. Clear plates within 5 minutes of finishing course, and remove used utensils. Provide bill within 2 minutes of request. Receipt and change if cash is paid are brought within 3 minutes after payment. Users should note that the meanings given below are limited to the use of these words in a restaurant setting.

Some restaurants may also have a special menu at a set price for lunch or for that day etc. Also menu, [p 24] to address [someone] to use a particular name or title when speaking to someone. She preferred to he addressed as Ms instead of Miss Jones, [p 17] to arrange to put things neatly and in order. She arranged the dishes on the tray before taking them to the table.

Also assistance. She asked for the customers agreement before changing his food order. Also to agree, [p 16, 49] ahead in front of. Walk ahead of the guests when you show them to their table, [p 20] to allow to give permission. Offer the guest an alternative if the restaurant runs out of something that he orders, [p 29] angry not happy or pleased about something, [p 49] to announce to call out the name of something.

The waiter announced each dish as he placed it in front of the guest, [p to answer [the telephone] to pick up the receiver and speak to the caller, [p 16] anti-clockwisc in a direction opposite to the movements of the hands of a clock. Our specialty is grilled trout. All of our entrees come with fries. What would you like to drink? This soup is cold. I'll get you some bread. Would you like some dessert? I'm sorry. I'll get the chef to warm it up for you. We reserved a table under the name of Brown.

I'm sorry, there's noone here by that name. Please follow me. I'll show you to your table. Do you have a reservation? Can I get a salad with that? Yes, we have salads on the menu. I recommend the salad. Yes, all of our entrees come with a choice of soup or salad.

Where's your restroom? Yes, you can use the restroom. This steak is well done. I ordered it rare. I'm sorry, I'll get the chef to make you another one.

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